Knowledge sharing (KS) plays an essential role in enhancing performance and innovation within organisations, and many organisations implement various mechanisms and technology to support successful KS. It is therefore crucial for organisations to understand what factors might have an impact on the application of knowledge sharing for collaboration within their organisations. This study conducted a systematic literature review to investigate what mechanisms or technologies organisations use to share knowledge and what factors influence that usage. This systematic literature review used the Kitchenham method, selecting 19 articles as eligible for this study from a total of 853. The articles chosen were published between 2015 and 2020 and were retrieved from five popular databases: Science Direct, Scopus, IEEE, ACM Digital library, and Springer. The results of the conducted review found that trust, appreciation, management support, and organisational goals were factors that facilitated collaboration in KS. Among the mechanisms identified were the use of face-to-face meetings, employment of a chief knowledge officer, the implementation of technology to support KS, and collaboration on a webblog.

The research gap between research institutions or universities and industry is still happening today. That arises because there has not been a maximum research collaboration between academic research and industry. This study aimed to develop a triple helix digital platform model in the product innovation ecosystem. Soft Systems Methodology (SSM) was chosen to conduct proposed scientific contributions in knowledge management in the triple helix digital platform model, especially knowledge sharing in product innovation. Data collected through the literature review and interview process with one researchers and two Small and Medium Enterprise (SME) owners, the seven stages of the SSM are used to analyse the results. This research resulted in a conceptual model and a prototype of a digital platform design with a strong foundation for knowledge sharing product innovation in the digital platform ecosystem. This prototype application will support collaboration between researchers and Small and Medium Industries to product innovation.

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