This research aims to study and analyze the effects of human resource flexibility, employee competencies, organizational culture adaptation, and job satisfaction on employee performance. The study also examines the indirect effect between human resource flexibility and employee performance with the mediation of organizational culture adaptation and the effect of competence on employee performance through job satisfaction as a mediator variable. Using certain criteria, 105 employees of PT Pos Indonesia were selected as the sample. SEM-PLS was used to test the hypotheses. The study finds that human resource flexibility, employee competencies, and job satisfaction significantly influenced employee performance, but organizational culture adaptation did not have any significant effect on employee performance. Therefore, organizational culture adaptation was unable to mediate the effect of human resource flexibility on employee performance. However, job satisfaction partially mediates the effect of employee competencies on employee performance.

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Penelitian ini bertujuan: 1). Menganalisis pengaruh variabel budaya organisasi terhadap kinerja pelayanan publik pegawai PT. Pos Cabang Ternate 2). Menganalisis variabel karakateristik kompetensi terhadap kinerja pelayanan publik pegawai PT. Pos Indonesia cabang Ternate. 3) Menganalisis variabel kepuasan kerja terhadap kinerja pelayanan publik pegawai PT. Pos Indonesia cabang Ternate. 4). Menganalisis variabel budaya organisasi, karakteristik kompetensi, dan kepuasan kerja secara simultan terhadap kinerja pelayanan publik pegawai PT. Pos Indonesia cabang Ternate.  Data yang digunakan adalah data sekunder yang diperoleh melalui kuesioner yang selanjutnya diolah dan dianalisis. Metode analisis yang digunakan dalam penelitian ini adalah Model Regresi Linier Berganda dengan pengujian hipotesis menggunakan uji statistik uji-t dan uji-F, setelah dilakukan uji ekonometrik berupa uji normaitas, uji multikolinieritas, uji heteroskedastisitas dan uji autokorelasi. Hasil analisis menunjukkan bahwa secara parsial baik variabel budaya organisasi, karakteristik kompetensi, dan kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja layanan publik. Demikian pula pengujian secara simultan menunjukkan bahwa ketiga variabel tersebut di atas berpengaruh positif terhadap kinerja layanan publik pegawai PT. Pos Indonesia di KotaTernate.   Keywords : budaya organisasi, karakteristik kompetensi, kepuasan kerja, dan kinerja perlayanan publik

Setiap pemimpin diharapkan mampu mengarahkan pegawai untuk mencapai visi dan misi organisasi melalui komitmen dan pemberdayaan pegawai. Oleh karena itu peneliti ingin mengetahui dan menganalisis pengaruh langsung secara parsial komitmen organisasional dan pemberdayaan terhadap kinerja pegawai; dan pengaruh langsung secara simultan pada RSUD Dr. H. Chasan Boesoirie Ternate. Alat uji yang digunakan adalah analisis regresi linear berganda dengan menggunakan statistical package for social scientists (SPSS) sebagai alat uji statistik. Responden yang dijadikan sampel sebagai unit analisis sebanyak 84 pegawai. Hasil penelitian menunjukan bahwa: secara parsial komitmen organisasi dan pemberdayaa memiliki pengaruh yang signifikan terhadap kinerja pegawai; secara simultan komitmen organisasi dan pemberdayaan memiliki pengaruh yang signifikan terhadap kinerja pegawai. Atasan langsung pegawai perlu membangun keharmonisan hubungan kerja dalam melakukan pengawasan di tempat kerja; memberikan kesempatan untuk memanfaatkan waktu luang untuk melakukan aktivitas lain dalam bekerja; mengevaluasi dan menerapkan disiplin kerja pegawai secara adil.

The purpose of this study was to determine and analyze:(1) the positive and significant effect of perceived organizational supporton affective commitment; (2) the effect of perceived organizationalsupport positively and significantly on job satisfaction; (3) The effect ofjob satisfaction positively and significantly on Affective Commitment;and (4) Perception of Organizational Support positively and significantlytowards Affective Commitment through job satisfaction at PT TelkomIndonesia, Ternate City.The data analysis technique used in this studyis SEM analysis using Smart Partial Least Square (PLS) version 3 as astatistical test tool.Methodology: The analytical model used are Structural EquationModeling with SMART PLS as tools for the statistical test. Datacollection tools used are questionnaires and interviews, and the numberof respondents was 151 employee.Finding: The results of the SEM-SMART-PLS calculation show that thet-statistic value of 5.854 is greater than the t-table of 1.96 and the valueof = 5% is smaller than the p-value of 0.000. This means that hypothesis1 is accepted.Furthermore, the second hypothesis testing shows the tstatisticvalue of 8,047 which is greater than the t table value of = 5%,which is smaller than the p-value of 0.000. Testing the third (H3)hypothesis shows that the t-statistic value of 6.708 is also greater thanthe t-table value of = 5% smaller than the p-value of 0.000. This meansthat hypothesis 3 is accepted. Testing the fourth hypothesis (H4),namely the t-statistic value of 4,870, the value of = 5%, which is smallerthan the p-value of 0.000. This means that hypothesis 4 is accepted.Conclusion: The conclusions in this study are: (1) Perception oforganizational support has a significant positive effect on affectivecommitment; (2) Perception of organizational support has a significantpositive effect on job satisfaction; (3) Job satisfaction has a significantand positive effect on affective commitment; and (4) job satisfaction isa variable mediating the effect of perceived organizational support onaffective commitment.