Extensive Literature Review Factor Identification Industry and Field Experts' Judgments Phase-3 Phase-2 Gather Experts' Data on the Basis of 1-4 Scale Calculate the Normalized Initial Relation Matrix (D) Feasibility of DEMATEL, then Calculate Total Relationship Matrix Calculate Sums of Rows/Columns of matrix Set the Threshold Value Construct Network Relationship Map (INRM) Phase-1 Gather Experts' Data on the Basis of 1-9 Scale (pairwise comparison) Calculate the Geometric Mean Matrix Synthesize the Matrix, then Calculate Priority Vector Calculate Contingency Index (CI) and Contingency Ratio (CR)

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