The purpose of this article is aimed at improvement of interaction between a customer and a manufacturer on the basis of quality management methods development in the business structure. The article demonstrates the quality functions' structuring of the final product based on the study of explicit and implicit needs of the client at the products' design stage or its updating. The basis of the presented paper is the ideas of total quality Management, principles of products quality continuous improvement, production losses reduce and lean manufacturing. The article presents the concept of information support of the program "client's voice", which includes the necessary knowledge and information sources, method of information preservation and use, method of information formalizing from the client. This article is intended for business leaders, top Managers, researchers, all who are involved in the process of development and quality control in business organizations.

The article analyzes the organizational structure of the project management development with regard to the field of traditional oil reserves, functional responsibilities and areas of responsibility of its participants, as well as the mechanisms of their interaction during the implementation of work to form the organizational structure of managing a large and unique project – the development of high-viscosity oil deposits. It has been revealed that in modern business conditions the implementation of projects for the development and recovery of high-viscosity oil fields based on the traditional organizational structure of management is not effective enough. The main reasons that impede the successful implementation of projects for the development of new deposits based on the traditional organizational structure of management are identified. A new organizational structure for managing a field development project is proposed, which includes a single center of responsibility for the field development project. By the example of the Ashalchinskoye field, the economic effect of using the formed organizational structure for managing the project for developing the field in the form of a possible additional annual oil production was calculated.