Public sector organizations are often perceived as resisting change. One of the most important changes in Albania is the implementation of the administrative -territorial reform. Literature suggests that one of the critical factors in all change, and one of the toughest issues in an organization, which brings the frequent failure of change efforts, is communication. This paper, presents the importance of effective communication in change management in public sector.

Nowadays, the philosophy of organizational management with the client at the center of managerial policies and operations, has been mastered not only by profitable organizations but also non-profit ones. Central and local government bodies, mainly in developed countries, have successfully applied consumer-oriented management philosophy. Quality management is one of the disciplines, equipped with all the theoretical and practical arsenal for the successful implementation of this orientation. It is being used as a productive and innovative tool, to achieve the objectives of profit and non-profit organizations. Providing quality services by local units means increasing the satisfaction of service beneficiaries (individual or organization), creating trust through transparent processes, accountability and democratic dialogue. The aim of this study is to assess the level of implementation of "soft" elements of Total Quality Management [TQM] according to the perception of employees in local units in the city of Tirana and its impact on performance.

Economic and political links between Albania and Italy dating back hundreds of years before Christ. Have had ups and downs with significant impact while maintaining a constant continuity with each other. Modern relationships, of about 100 years, had some sort of patronage of Italy affected by the development of Albania low following a series of historical events. Relations between the two countries culminated during the reign of King Zog in Albania, followed by a dark period with the start of World War II and the rule of the Communist regime in Albania. Italy regained his place important economic and trade policy relationships with the arrival in Albania on democracy country, becoming one of the most important strategic partners. This paper is abaut the facilities that the Albanian economy has benefited from the EU integration process.