The purpose of this study is to analyze the effect of emotional intelligence on organizational citizenship behavior through leader member exchange and employee engagement as mediating variables at Bank Nagari Main Branch Padang. This research is causal research. The population in this study were all employees of Bank Nagari Main Branch Padang totaling 181 employees. The number of samples was determined using the Slovin formula with a sample size of 178 employees who were taken using proportional cluster random sampling. Collecting data using a questionnaire with a Likert scale. The analysis technique used is SEM with AMOS 22 software. The results show that emotional intelligence has a positive and significant effect on leader member exchange, emotional intelligence has a positive and significant effect on employee engagement, emotional intelligence has a positive and significant effect on organizational citizenship behavior, leader member exchange positive and significant effect on organizational citizenship behavior, employee engagement has a positive and significant effect on organizational citizenship behavior, leader member exchange partially mediates and significant influence between leader member exchange on organizational citizenship behavior, employee engagement partially mediates and significant influence between leader member exchange on organizational citizenship behavior.
Purposed - This research analized: (1) the influence of leader member exchange on Organizational Citizenship Behavior at PT. Pelabuhan Indonesia II (Persero) Cabang Teluk Bayur (2) the influence Leader member exchange on employee engagement at PT. Pelabuhan Indonesia II (Persero) Cabang Teluk Bayur(3) the influence of employee engagement on Organizational Citizenship Behavior at PT. Pelabuhan Indonesia II (Persero) Cabang Teluk (4) the influence of Leader Member Exchange on Organizational Citizenship Behavior through Employee Engagement at PT. Pelabuhan Indonesia II (Persero) Cabang Teluk Bayur.Methodology - The study is causal research. The population were all non-managerial employees of PT. Pelabuhan Indonesia II (Persero) Cabang Teluk Bayur, totaling 101 people. The number of samples determined using Slovin collected samples obtained by 78 people taken using proportional cluster random sampling. Collecting data using a questionnaire with Likert scale. The analysis technique used is SEM use SmartPLS analysis.Finding – This research found that: (1) Leader Member Exchange has positive and significant effect on organizational citizenship behavior in PT. Pelabuhan Indonesia II (Persero) Cabang Teluk Bayur, (2) Leader Member Exchange has positive and significant effect on Employee Engagement in PT. Pelabuhan Indonesia II (Persero) Cabang Teluk Bayur, (3) Employee Engagement has positive and significant effect on organizational citizenship behavior in PT. Pelabuhan Indonesia II (Persero) Branch Teluk Bayur, (4) Employee Engagement has significantly mediate the relationship between Leader Member Exchange on organizational citizenship behavior in PT. Pelabuhan Indonesia II (Persero) Cabang Teluk Bayur. Keywords: Leader member exchange, organizational citizenship behavior, and employee engagement.
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