Since the airports are in fact commercial companies, their main objective is to make profit. Therefore, it is important for the airports to identify the business activities that may increase the income as well as those that may reduce the costs. The terminal process, handling the passengers' baggage both on their departure and arrival, is a basic process at all airports that are intended for the commercial air transport. The quality of the terminal process provided by the airports has a significant impact on the passengers especially in terms of their satisfaction. In this text, the passenger satisfaction is regarded as a key factor of the terminal process affecting a whole range of other areas. Its high efficiency leads to cost reduction from the perspective of the airport. As it is proposed here, there is a connection between the passenger satisfaction and the process efficiency. For example, the queues that form due to the check-in process may be a result of the imbalance between the passenger arrival rate and the service rate. Therefore, there is a necessity of improving not only the passenger satisfaction but also the process efficiency.

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<p>There are many demands placed on centralized security checkpoints of passenger and cabin luggage. Among the most important rank requirements for high passenger satisfaction, assurance of high security check effectiveness and operational efficiency. These three base requirements, however, do not support each other and in some ways they even conflict. Other aspects influencing operational security control are ever increasing volumes of handled passengers and the efforts to reduce flight ticket prices. Operational efficiency evaluation and targeted control are supported by the possibility to assure specific basic requirements. These include assuring required amount of security control staff, on the right place and at the right time. In sequence, a concept of security control efficiency evaluation is needed for operational, tactical and strategic planning.</p>

The capacity is a critical issue at many airports today. There are tools for capacity examining and management. But terminal operations are comprehensive and complex and some methods are not suitable. This paper deals with two basic approaches in methods of analyzing the terminal capacity.

The paper focuses on several possibilities of the mass public transport to the airport, including analyses of the expected impact on the various airport processes. Within the article, three main transportation system types will be described and compared. Firstly, the problem regarding current bus transfer system to the Václav Havel airport Prague will be analyzed. According to the analysis results the focus now turns to the description of the potential influence of the introduction of the new transfer systems, including the impact on the airport security and passport control process, and other procedures, which include some kind of a queuing process. This airport was chosen as the biggest airport in the Czech Republic, which in today and future business environment could expect problems related to the public transport of the passengers to and from the airport. Besides the description of the current structure, the paper tries to elaborate issues such as calculation of the queue waiting times and to propose a new system, more suitable for the given conditions. Results of the research include various calculations, such dependence of a modal split and intervals of the waiting times within a check-in process.