No abstract

Registro de acceso restringido Este recurso no está disponible en acceso abierto por política de la editorial. No obstante, se puede acceder al texto completo desde la Universitat Jaume I o si el usuario cuenta con suscripción. Registre d'accés restringit Aquest recurs no està disponible en accés obert per política de l'editorial. No obstant això, es pot accedir al text complet des de la Universitat Jaume I o si l'usuari compta amb subscripció. Restricted access item This item isn't open access because of publisher's policy. The full--text version is only available from Jaume I University or if the user has a running suscription to the publisher's contents.

No abstract

There is some inconsistency between the theory and practice of the analysis of deficits in managerial capabilities. Some academic literature suggests that the study of needs should be considered as gaps in competencies (Bee and Bee, 1994;Peiró, 1999), but organizations actually analyze needs as training preferences (Ford and Noe, 1987; Schwoerer, 1994, 1996;Tharenou, 1991 Note: This article is part of a research project entitled "Análisis funcional de los puestos de gestión de organizaciones de servicios turísticos y su incidencia sobre la calidad del servicio" (Functional analysis of management posts in tourism service organizations and its impact on service quality). It is a joint project between Valencia University and Jaume I University, funded by Conselleria d'Educació i Ciència .We would like to thank Professor Roger Kaufman from the Office for Needs Assessment and Planning, Florida State University, Tallahassee, for his help in reviewing the manuscript.

This study analyzes the influence of individual (age, education level, and job tenure) and contextual factors (type of establishment and number of subordinates) on managerial competency needs. The sample is composed of 80 Spanish managers from tourist organisations. Results show that managers from restaurants perceive more competency needs in tourist organisation management and communication skills than managers from hotels. Also education level is negatively related to competency needs in customers and employees management and efficiency at work. On the contrary, job tenure is positively linked to needs in customers and employees management and facilities and infrastructure management. Age and number of subordinates do not show any significant relation to competency needs. Implications and limitations of the study are discussed, and future research directions are presented.