This paper examines from the perspective of teachers the problems faced by a telesecondary school for the achievement of its educational objectives, as well as the implemented actions to overcome their problems, located in the state of Yucatan, Mexico. A case study was carried out, selected on the basis of the good results obtained by students in the ENLACE test, belonging to a highly marginalized context. The methodological and data triangulation allowed to verify and validate data, obtained through interviews, focus groups, documentary analysis and qualitative observation. The results indicate that there are individual and general factors that need to be considered to improve the students’ education: lack of effectiveness in the development of educational policy programs, lack of some resources and infrastructure, lack of technological resources, teachers training and management of the school center. The strategies the school makes to address these problems are helping to improve student performance.

Educational leadership has been studied over a long period of time; It has determined characteristics, models, strategies to develop and implement an appropriate leadership; The profits of an organization have been guaranteed if a leadership is properly developed, however, the educational leadership is not deepened as broad with a more naturalistic view and seen from the opinion of teachers. A study was conducted under the qualitative approach, specifically a case study at a university in southeast Mexico. Semi-structured interviews, focus groups, observations and content analysis were used. In this study aims to establish the opinions that teachers have about what should be a school leader, as well as their feelings in the daily work. It seems that teachers feel that humility and good treatment, as well as awareness towards others makes a leader successful and accepted in a school organization.