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The purpose of this article is to justify the need to develop a system for monitoring communications of the customs bodies of the Siberian region, which will serve as a key tool and help in solving the critical transport problem of the Siberian region related to expediting the goods turnover and logistics operations. The research methods used to achieve the stated objective are as follows: analysis of occurrence of emergency situations; description of the software analogs used in the EU countries. In this article, taking into account the created unified network of electronic customs offices and electronic declaration centers, the main communication problems during the information exchange between the customs bodies of the Siberian region are considered. The prerequisites for the development of domestic communication equipment along with the domestic software are provided. The main areas for the development of communication technologies, which can lead to their efficient operation and acceleration of the recording of emergency situations that arise when working with software, and the adoption of timely management decisions on these situations are defined. The typical requirements to the information and communication infrastructure of the customs bodies of the Siberian region are provided. Keeping track of the identified deficiencies will contribute to the efficient operation of the unified automated information system of the customs bodies and the reduction in the occurrence of emergency situations during operation of information and communication systems.