The relevance of the crisis situation diagnosis is confirmed by the diagnosis decisions designed and applied in the business practice, audit reports, bank assessment methods and company‘s own concernment. The aim of the research is to define crisis development stages and possible preventive means and to design the crisis diagnosis system in the anti-crisis management process in a company. The paper deals with four stages of crisis development: prodromal crisis (CP), acute crisis (CA), and chronic crisis (CC). Crisis resolution (CR) is the final goal of any crisis management. When a crisis is overcome, its performance stabilizes and a company starts to grow. Therefore, the main point in company’s management process is to notice the barrier when company’s performance starts going down, in order to foresee the result which can cause crisis situation in a company.

the article analyzes the improvement of operational processes by ensuring the safety of work in production. The problem raised in the research: how to ensure work safety by improving the company's operational processes in production? The object of work is the possibilities of improving operational processes by ensuring work safety. The aim of the work is to analyze the possibilities of improving operational processes by ensuring work safety in production. Job objectives: to analyze the possibilities of improving operational processes by ensuring work safety from a theoretical aspect; to investigate the possibilities of improving operational processes by ensuring work safety in the production company; prepare a plan for the improvement of operational processes by ensuring work safety in production. Research methods: analysis of scientific literature and other informational sources; data collection and systematization method; descriptive analysis method used to report research data; the summarization method is used to evaluate the results of the analysis; the research uses data analysis and observation method.After conducting the research and analyzing the measures applied in the operational processes, ensuring the safety of work in production, a plan for improving the operational processes was prepared and presented, which offers specific measures for increasing the efficiency of the processes and reducing the risk of accidents. The measures implementation plan is designed to solve existing problems in the company's operational processes, offering recommendations on how to reduce or completely eliminate accidents by ensuring work safety. The proposed plan will help minimize the risk of accidents at work by ensuring work safety in operational processes. The created plan for improving operational processes with measures by ensuring work safety and reducing the risk of accidents at work is universal and can be applied in other manufacturing companies that seek to improve operational processes by ensuring work safety

The paper deals with conceptual students’ perception of problem-based learning and project-based learning in a higher education institution. Nowadays students have a different lifestyle, various opportunities to study and different learning habits, so traditional learning does not satisfy them. Teachers must look for more modern ways to transfer the information and to explain the topics and issues. And some of these ways are problem-based learning and project-based learning methods. The authors of the paper carried out the research, assessing the students’ point of view on these modern ways of learning. The research methods: literature analysis and comparative method, which allowed to clarify and to compare the differences of problem-based and project-based learning, and the questionnaire to get the students’ opinion about these methods used in a higher education institution.

This paper deals with dark tourism, as fast-developing phenomenon and a form of alternative tourism, which is defined as visiting real and artificial places of disaster, exile, poverty and death. Dark tourism does not come into existence without social media, which is commonly understood as a set of web applications that allow users to publish and share content online and is associated with international brands. One of the most popular social networks is YouTube, which captures millions of viewers. Therefore, the scientific problem arises that thanks to YouTube social media platform travellers can gather information and experience from others to widen their knowledge, but it’s not clear how dark tourism is rated and assessed on YouTube. The research aim is to assess dark tourism in the social media platform YouTube. The research object is dark tourism in the social media platform YouTube. An empirical study has shown that in order to attract more tourists to visit dark tourism sites through social networks, the technical elements of video production, their content and image quality have to be carefully considered as it is important for the viewers. Respondents were interested not only in the videos about dark tourism, but also in written or spoken information, with particular emphasis on completeness, not just the musical background. Good quality and informative footage on YouTube encourage more interest in the object being seen and lead to a desire to read comments and ratings from other active social network members. The YouTube network is well-suited to promoting a variety of tourist attractions, as it is easily accessible and at no cost. Some respondents emphasized and did not change their opinion even after the discussions that the term ‘dark tourism’ itself is macabre and unattractive and only referred to it as a new trendy word.

PurposeThe purpose of this study is to provide a thematic literature analysis of smart tourism and the role of stakeholders and synergy relating to the implementation of smart tourism.Design/methodology/approachThe study is based on a review of prior research by various authors on smart tourism and the role of stakeholders and synergy relating to the implementation of smart tourism.FindingsResearch studies define the concept of smart tourism as a form of technological, economic and social evolution, which is influenced by such elements as the Internet, social media, smart devices and mobile applications, among others. Stakeholder theory is based on the organizational context, and various individuals and groups within an organization are mutually supported and influenced by the same organizational goals. The research studies have found that cooperation between internal and external stakeholders could involve designing a tourism strategy, coordinating tourism promotion and branding, raising local tourism awareness, standardizing tourist facilities, making ticket price policies and communicating with tourism stakeholders.Originality/valueThe paper provides a thematic literature review of smart tourism, the role of stakeholders and synergy from the perspective of the implementation of smart tourism.