PurposeThe purpose of this paper is to appraise various service quality models and identify issues for future research based on the analysis of literature.Design/methodology/approachThe paper examines 14 different service quality models reported in the literature applicable to the banking sector. The critical review of the different service quality models is intended to compile the various dimensions which emerged out of the studies, compare the commonality between them, study their relevance and importance in banking in the various cultural and cultural contexts and highlight the limitations of the studies.FindingsThe review of various service quality models in banking revealed that the meaning of service quality may have some universal aspects, as demonstrated by the similarities in the underlying dimensions as proposed in the different studies. This paper lends support to the contention that the dimensionality of SERVQUAL and importance of the dimensions vary with the cultural and country context even within the banking industry.Research limitations/implicationsThis paper comprises a compiled report on the different service quality models and the effect of application of SERVQUAL in banking in different countries.Practical implicationsService quality has some common dimensions across the different models, however, the items involved and their operationalization in different cultural contexts within the same banking sector may vary. The paper indicates that a generic instrument for measurement of service quality or even one specifically developed for banking may not be applicable in its original form for all cultural contexts including Islamic society and banks. Development of the customized scale for measuring the service quality for a particular cultural or country context at that particular time is warranted. This paper brings a lot of information on service quality in banking under one roof and provides new directions to service quality researchers.Originality/valueThis paper offers practical help to researchers and practitioners in providing a direction for service quality improvement by indicating the common theme that emerges from the service quality models. Also, the differences in the relevance and importance of the dimensions, due to the change in the cultural and country contexts, have been brought to the forefront.

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Organizational Performance Management and Measurement is one of the most popular terms in today's business. The idea of managing organizational performance is being widely accepted and adopted all over the world. It spread rapidly from the private sector to the public sector in the developed world and has recently found its way in many developing countries. Organizational performance is generally assessed with financial indicators such as return on investment or profit per share. This narrowness of criteria for measuring organizational effectiveness is in fact a phenomenon of range restriction having consequences on the way managers organize work and manage people in organizations. In this paper, it is argued that the greater the range among the performance criteria, the greater the worth of the work experience. The aim of the study is to find the impact of employee loyalty towards organizational culture on organizational performance, and also find the relationship between these three variables at end of the factors affecting employee loyalty also determined. To achieve the aim of the study, questionnaire survey was used. The results show that there is a positive and significant impact of employee loyalty towards organizational culture on organizational performance.

The most popular businesses adopt the Internet, not simply as another advertisement tool or marketing instrument. It is seen as a mechanism for transforming the companies and changing everything about the way computers and mobile devices function to serve their customer better and to connect with their suppliers. In short, digital marketing has sparked a business world revolution by pushing out some old established players and rising new leaders. The winners discover new market possibilities, enhanced ways to develop work and better ways to manage and run their companies. Despite this, the digital marketing entrepreneurs still have to take care of their clients and earn a profit to remain in the business. Web-based business success requires the entrepreneur to strike a balance between creating a digital marketing strategy that utilizes the strength of the Internet and meeting customer expectations of convenience and service. Consumer's present use of mobile devices, social media and search engines have led to developing integrated social –local-mobile strategies (SOLOMO). Entrepreneurs may use the SOLOMO strategy effectively as customers enhance their online activities by extensively using these three methods.

Drought is one of the climatic Disasters and it is complex phenomenon. The main reason for Drought is deficiency of precipitation. Mainly drought can be classified into four types they are meteorological drought, hydrological drought, agricultural drought and socioeconomic drought. The present paper summarizes the assessment of meteorological drought using India Meteorological Department (IMD) method and Standardized Precipitation Index (SPI) method. SPI was calculated for 3months, 6months and 12months time scales using a program SPI_SL_6.exe, developed by the WMO (World Meteorological Organization) in 2012 and DrinC software developed by National Technical University of Athens. The meteorological vulnerability map generated in GIS platform will help to concentrate more on problematic areas to prepare mitigation measures to reduce the impact of drought of the study area.