This study aims to determine the service quality of the Andere Gallon Water Refill Depot, Angata Sub-district, South Konawe Regency to customer satisfaction. The type of this study is a quantitative descriptive. Data collection techniques carried out through literature study and field research in the form of observations, questionnaires, agency data, and documentation. The number of samples used 100 people chosen at random. The analytical method used Linear Regression method. The results of this study showed that the service quality indicator at the Andere gallon water refill depot, Angata Sub-district, South Konawe Regency was good because of high percentage, especially the responsiveness indicator (responsiveness). Customer satisfication at the Andere gallon water refill depot, Angata Sub-district South Konawe Regency was good because the quality of service was higher than customer satisfication which means customers of the Andere water refill gallon, Angata Sub-district of South Konawe regency was very satisfied about the service. Effect of service quality to customer satisfaction, from the regression model the result was obtained significant.

The purpose of this research is to find out if the are income differences, profit and number of buyers in traditional retail before and after the presence of modern retail. This research conducted in ranomeeto village in September 2019. This research quantitave approach with statistical analysis of paired sample t-test. The populations of this research were 34 traditional retail traders in ranomeeto village. Those sample were taken with saturation sampling. The data collection technique of this research used questionnaire and interview. Data analysis method of this research covering normality test then statistical analysis of paired sample t- test. Based on the result of paired sample t-test there is no significant difference toward income variable, profit and number of buyers before and after the presence of modern retail like indomaret.

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This study aims to determine the effect of work motivation and perceived organizational support on employee performance at the National Narcotics Agency of Southeast Sulawesi Province. The sample in this study were 54 respondents taken by census at the BNN Office of Southeast Sulawesi Province. This study uses multiple linear regression analysis tools. The results of the study that simultaneous work motivation and perceived organizational support had a positive and significant effect on employee performance. Partially work motivation and perception of organizational support have a positive and significant effect on employee performance.