The purpose of this study was to examine and explain the effect of the marketing mix on customer loyalty at UHO Kendari pharmacy both partially and simultaneously. This research approach is quantitative by using survey method with explanatory survey design. Data was collected using an instrument in the form of a questionnaire. Sampling technique with non-probability sampling method. The type of non-probability sampling used is purposive sampling with judgment sampling with respondent criteria so that the sample in this study is 70 respondents. The analytical tool used is multiple linear regression. In managing data and drawing conclusions, the researchers used the SmartPLS program (Partial Least Square). The results showed that the product had a positive and significant effect on customer loyalty. Price has a positive and significant effect on customer loyalty. Place has a positive and significant effect on customer loyalty. Promotion has a positive and significant effect on customer loyalty. With a high enough R-Square value in influencing the independent variable on the dependent variable.

This research was conducted at the Konawe Islands Sub-Branch of Southeast Sulawesi Bank. This research is whether the financial performance of the Konawe Islands Sub-Branch Sultra Bank using the CAMEL (Capital, Asset, Management, Earning and Liquidity) method is in a healthy predicate? Therefore, the goal to be achieved is to determine the financial performance of the Konawe Islands Sub-Branch Sultra Bank using the CAMEL method. This study uses quantitative and qualitative methods using a comparative approach, because the data used are in the form of numbers. The results showed that the financial performance of the Konawe Islands Sub-Branch of Southeast Sulawesi in terms of solvency (CAR) in 2019 was 5.21% healthy and in 2020 it was 38.62% unhealthy. In terms of the Quality of Earning Assets (KAP), it is healthy, namely 3.96% in 2019 and 4.09% in 2020. From a healthy Net Profit Margin (NPM), in 2019 it was 67.78% and in 2020 it was 63.08%. In terms of profitability (ROA) according to healthy BI standards, in 2019 it was 6.99% and in 2020 it was 5.03%. Meanwhile, in terms of liquidity and profitability, the Bank's financial performance is not healthy, both BOPO and LDR ratios. The BOPO ratio in 2019 was 185.61% and in 2020 it was 177.23%. The value of the LDR ratio in 2019 was 161.41% and in 2020 it was 139%, because it exceeded BI standards and was unable to utilize existing assets to obtain maximum profit and did not perform costs well.

Pada era bisnis saat ini, persaingan semakin meningkat. Persaingan ini menuntut para pelaku bisnis untuk mampu memaksimalkan kinerja perusahaannya agar dapat bersaing di pasaran. Perusahaan harus berusaha keras untuk mempelajari dan memahami kebutuhan dan keinginan pelanggannya. Perusahaan harus menempatkan orientasi pada kepuasan pelanggan sebagai tujuan utama Persaingan dari pelaku bisnis sendiri juga menjadi sangat tajam, baik dipasar domestik maupun dipasar internasionl. Pelaku bisnis harus mampu memberikan kepuasan kepada pelanggan, pelayanan produk yang lambat bisa membuat pelanggan tidak puas, walaupun dengan tingkatan yang berbeda. Konsumen memang seharusnya dipuaskan karena mereka merupakan pemain utama dalam dunia bisnis. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan terhadap kepuasan konsumen Mini Market Alfa Midi Kecamatan Ranomeeto Kabupaten Konawe Selatan. Penentuan jumlah responden penelitian ini menggunakan purposive sampling di mana jumlah sampel penelitian ini yaitu 50 responden. Hasil penelitian ini menunjukan bahwa kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan konsumen Mini Market Alfa Midi Kecamatan Ranomeeto Kabupaten Konawe Selatan.

Pada masa pandemi Covid – 19 yang telah melanda selama kurang lebih setahun terakhir, yang mewajibkan semua orang untuk tetap di rumah dan mematuhi protocol kesehatan yang berlaku. Hal ini dapat menghambat proses kerja (pelayanan public) karena tidak bisa untuk pergi bekerja. Oleh karena itu instansi pemerintahan dituntut untuk memberikan sebuah inovasi dalam pemenuhan kebutuhan masyarakat akan pelayanan publik yang normal seperti biasanya. Dalam hal ini, pelayanan publik secara online sangat dibutuhlan, oleh karena itu, dalam instansi kantor Kelurahan Wundudopi Kec. Baruga Kota Kendari memberikan pelayanan secara online yang umumnya pengurusan administrasi seperti surat keterangan Domisili, surat keterangan tidak mampu, surat keterangan belum menikah, surat keterangan usaha, surat keterangan SKCK, surat keterangan kematian, surat keterangan domisili yayasan, surat keterangan sudah menikah, surat keterangan orang terlantar, dan surat keterangan lainnya. Layanan publik tersebut dapat diakses secara online dalam Layanan LAIKA Kendari. Penelitian ini bertujuan untuk mengetahui Apakah kualitas layanan Online berpengaruh positif dan signifikan terhadap kepuasan masyarakat Kel. Wundudopi Kec. Baruga Kota Kendari. Penelitian ini menggunakan teknik analisis data regresi linear sederhana dengan menggunakan program SPSS versi 23.0 for Windows. Penentuan jumlah sampel melalui teknik accidental sampling, sebanyak 70 responden. Hasil analisis membuktikan kualitas layanan online berpengaruh positif dan signifikan terhadap kepuasan masyarakat.

This study aims to determine the influence of factors that affect the financial performance of the banking sector listed on the Indonesia Stock Exchange for the 2016-2020 period. The sample in this study is 10 sample companies that meet the criteria for sampling. The analytical tool used is multiple linear regression analysis.The results of the study found that simultaneously CAR, NPL, BOPO and LDR had a positive and significant effect on financial performance. Partially CAR has a positive and significant effect on financial performance, NPL and BOPO have a negative and significant effect on financial performance and LDR has no significant positive effect on financial performance.