The business consulting public services is one of the most successful business building and development conditions. The business public consulting services are an important professional activity helping executives and managers analyze and solve practical problems of other organisations, improve operational efficiency as well as absorb the experiences of other organisations. Various models integrating theoretical knowledge and practice are used for analysing and for evaluating the quality of the services. After performing an analysis of the majority of the models, it was decided that the most suitable models for evaluation or service quality are the Generally Perceived Quality and Servqual. Consulting services are not providing the consumers with any materials goods and therefore, most of the other models are not suitable for evaluation of business consulting services. Research object – quality of business consultation services. Research aim – to identify the quality of business consultation services, provided by public institutions of Kaunas Region and to prepare the recommendations, how to improve it. Research methods: the analysis and synthesis of academic literature, questionnaire poll, logical modelling, comparison and visualization techniques were.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Copyright © 2025 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.