Industries in recent days has been facing several issues including a dearth of labor, moribund joblessness rates, and towering labor turnover. This is projected to increase further in the upcoming days with the rise of the aged population. All these challenges can be addressed by the technology called industry automation. But there is an acuity that industrial automation will lead to job losses. However, in ingenious automation technology, lots of positive outputs can be achieved such as higher productivity and enhancement in yield. The role of automation in health and safety is awesome, but the brunt of this technology on jobs and efficiency worldwide has not been studied fully. In addition, automation technology safeguards the workers from highly dangerous work zones such as mines, space research, and underwater research. Thus, industrial automation is ready to serve humankind and business in various ways. This has been explained in this chapter.

The COVID-19 pandemic has interrupted operations throughout the world. It also forced all the industries towards unprecedented changes of their business operations, and in some cases, it pushes the businesses to shut down their operations either partially or fully. The microfinance industry is one of the sectors that was affected badly by the pandemic. As a result, microfinance institutions were forced to do some considerable changes to their domestic processes and make tricky decisions to decrease their loan issue process while the loan is required mostly by the borrowers or dropping employees' salaries. In the same way, microfinance customers were also affected. It forced business units to close their operations, and as a result, it condensed revenue generation. Customers also faced the tortuous brunt from the interrupted business support which were frequently incompatible and inadequate for public support. As a result, few customers have realized better income generation during the pandemic.