The paper provides an overview of the architectures for the repair and maintenance management software package for a service enterprise. As part of the research work, asset management (EAM) and service management (ITSM) methodologies were studied. Three different architectures for the designed software package are proposed, their descriptions, advantages and disadvantages are given.

The paper presents an analysis of approaches to building an architecture system for service companies. A brief review of the subject area is made; the problems of such companies are identified. The article substantiates that the problem of choosing the software complex architecture is multi-criteria in nature. The main variants of the software package architecture are introduced, for which their advantages and disadvantages are identified and analysed, and the criteria for their evaluation are described. To solve the problem of multi-criteria optimisation, a weighted convolution method of the “distance to ideal” type is chosen. As a result, it is found that the most suitable software architecture for service companies is EAM-system with the developed Service Desk subsystem and flexible integration with external Service Desk systems to expand functionality in appropriate cases

В работе изложен обзор архитектур для программного комплекса управления ремонтами и техническим обслуживанием для сервисных компаний. В рамках проведенной работы были изучены методологии EAM и ITSM, рассмотрены три различные архитектуры, приведены их описания, достоинства и недостатки. The paper provides an overview of the architectures for the repair and maintenance management software package for service companies. As part of the research work, the EAM and ITSM methodologies were studied, three different architectures were considered, their descriptions, advantages and disadvantages were given.

The article describes the existing approaches in the management of equipment repairs, working with customers of a service organization. Existing problems of automation of the process of repair management of a service enterprise and their solution are considered. A description of the automation of this process using a software solution based on the 1C: Enterprise 8 platform is given.