Perceived risks are explored in relation to Internet shopping with a sample of 222 people from Taiwan who had used online shopping sites. Findings have differed as to the perceived risks of online shopping websites. The aim in this study was to examine convenience, financial, performance, physical, physiological, social, and time risks, when considering shopping on Internet sites. The research model was tested using the partial least squares approach. The results show the perceived risk factors that have the greatest effect on the attitude toward online shopping in Taiwan are convenience, physical, performance, and social factors.
Trust is relatively influential factor of customer behavior in online financial services. The purpose of this study is to propose a framework of intention to continuously adopt online financial services. To test the model, partial least squares is employed to analyze data collected from 126 respondents in Taiwan. The research findings showed that: 1. website trust influences on the intention to continuous adoption of online financial services; 2. cognitive trust of online customers influences on affective trust; 3. factors of transaction security, website and company awareness, prior Internet experience, and navigation functions directly influence on cognitive trust of online customers, and; 4. transaction security is the only factor that influences on affective trust of online customers. This research provides a theoretical foundation for academics and also practical guidelines for service providers in dealing with the trust aspects of online financial service.
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