PrefaceWriting this thesis has been more than just a writing process. We have shared all types of feelings through this journey that includes sleepless nights, doubts in our own work and capabilities, frustration and happiness. But in the end we can both conclude that it has led to an extension of our knowledge and experience when it comes to the field of Information Systems. We would like to take the opportunity to thank a number of people through this challenging act. Håkan Sterner our supervisor:An inspiring and helping hand throughout this entire process. Thank you for your constant support and believing us. All involved respondents:Thank you all for your participation in this research, without you wouldn't this be possible Professor Geoffrey C. BowkerThank you sir for taking your time and reading this thesis, sending us some valuable comments, especially when it came to the question about the abductive reasoning. Professor Anita MirijamdotterWe are grateful for the guidance and the constructive feedback we received after the presentation which helped us to improve to make this even better, thank you so much. Professor Christina MörtbergThank you for all the guidance and feedback, this helped us in so many ways.. Our beloved families and friends:For the constant support, love and motivation. Without you we wouldn't have the energy it took in order to write this thesis. 3 ABSTRACT Title:Sustainability of a web 2.0 application from the perspective of This thesis aims to focus on relational controversy about the causes behind the inconsistency in number of students who use a Web 2.0 application named "LibGuide" inside the Linnaeus University and the attempts of program coordinator to develop certain strategies to perform a better use of it in a particular department of Healthcare. The nature of the problem will be discussed, suggesting that how the these strategies maintained a high significant of use in that department. The research foregoes, as it uses a process of translation which are the moments of struggles by a program coordinator to impose itself by its role to the definition of the situation. The research suggests a network within which the series of processes and interrelation of the sociotechnical role of each member is drawn and allocated.