The purpose of this study was to build an understanding of the influence of utilitarian values and hedonic values on customer satisfaction and customer loyalty at hypermarket in Pamekasan Regency, Jawatimur Province, Indonesia. Type of research is Explanatory Research. Data collection using a questionnaire. The sampling technique used purposive sampling. The number of samples was 250 consumers and data analysis used the Structural Equation Model (SEM) with AMOS software. The results of this study indicate utilitarian value and hedonic value have a positive and significant effect on customer satisfaction and customer satisfaction has a positive and significant effect on customer loyalty and Demographic variables have a significant differences on each variable partially.
The purpose of this study is the application of the principle of justice in sharia accounting which examines the allocation of profits to stakeholders with the object of Islamic banking research. The research method used in this research is a qualitative descriptive type with the type of data in the form of allocation of company profits referring to financial reports and other data that supports research through interviews with the application of justice principles in sharia accounting. These data are collected and analyzed by comparing the application of the provisions regarding the allocation of profits in Islamic banking with the teachings of Islamic accounting in Islam. The research was conducted at one of the Sharia People's Credit Banks located on Madura Island. The results of the study can be concluded that the financial statements at the Islamic People's Credit Bank (BPRS) have shown a proportional allocation of profits to stakeholders, namely profits have been allocated to owners of funds consisting of customers and shareholders as well as to employees by applying Islamic values in sharia accounting. Implementation refers to education on the principles of justice applied by the BPRS, this can be seen from the allocation of profits to stakeholders who have achieved the value of justice in accordance with Islamic teachings in sharia accounting.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.