The paper presents basic issues regarding the operation of the electronic device (ED). Electronic device - is a collection of packages (e.g. integrated circuits, processors, memories, etc.) and (or) passive and active electronic components (e.g. resistors, capacitors, transistors, diodes, etc.) that are related to each other in a functional way. By cooperating with each other, they implement a selected useful function that results from the purpose of a given device. The operation process includes technical, administrative and logistical tasks that are undertaken during the ED’s lifetime. The most important goal of all activities is to correctly perform all the functions useful for a given technical object, in this case the ED.

The paper presents an analysis of the operation process of the selected electronic device (ED) like tablet type X. The damage of ED is caused by environmental exposure or use contrary to the applicable operating instructions. The damage initiates the process of changing many or one of the usable features of a specific ED. This usually leads to damage, i.e. changes in the properties of components of a specific ED (e.g. touch screen, compact systems, resistors, capacitors, battery cells, etc.). The basic operational indicators of the ED were determined based on the analysis of the type of damage to all devices that were reported to the service center – 2 391 notifications. The research was carried out on the company’s website, and the duration was 15 months from the time of the introduction of the ED to the market.