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System dynamics research has been introduced to some management fields including operations management, organizational behavior, project management, and market uncertainties research. This paper highlights the use of system dynamics in modeling work system design of projects' organizations seeking better projects behavior. This paper provides a review on system dynamics in product development projects exploring managerial and organizational factors influencing projects' behavior and probability of success. The review includes three different yet intermingling fields; organization's work system design, project management in projects' organizations, along with system dynamics. This paper proposes guiding method to explore how to use system dynamics in projects' work system design and development.

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Currently, any industries face higher competition in their business pertinent to the customers' demands and product design requirements. Customer requirements and satisfaction measurement can be achieved through various methods. This paper presents an integrative framework of Kansei engineering (KE) and Kano model, applied to a product (light bulb changer LBC). KE captures and translates the emotional needs of the customer (Kansei), whereas Kano model is inserted into it to investigate the relationship between service quality attribute performance and Kansei. On this research, the integration between KE and KM in product development approach is applied though a daily life product as a case study (LBC product). The results show that the mechanical mechanism consisting of spring fingers with pvc, round grip and plastic telescopic pole is preferred by customers. This study found that the perceived or quality attributes are influenced by the emotional design or Kansei response. It provides the useful spectrum to other researchers to gain more powerful product development in the future, and stay on the customer satisfaction and requirement track.

Effective design and management of key processes is widely regarded as an important differentiator and source of competitive advantage in manufacturing, for profit services and public services. Processes permeate all facets of an organisation. Some processes exist within one functional area, while others cut across functional areas. IJPMB covers both functional These titles are part of a unique profile on: OPERATIONAL MANAGEMENT AND SERVICES