Many of the early quality models have followed a hierarchical approach in which a set of factors that affect quality are defined, with little scope for expansion. More recent models have been developed that follow a 'Define your own' approach with locally tailored factors. The aim of this study is to present a new model to software quality assurance which addresses the problems of theses approaches and includes quality factors that represent a common set of criteria while allowing tailoring to a local environment. In addition the proposed model allows the quality factors to be determined and analysed in an integrated, adaptable fashion.
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