AbstractThe issue of sustainable city logistics has steadily been developed over the last decades. Urban public transport companies can make a significant contribution to the concept of sustainable city logistics. The customers’ perception and satisfaction regarding urban public transport companies can be associated with the increased use of their services. The preference for urban public transport reduces the use of individual car transport, which is linked to the environmental pillar of sustainability. For the customers, the level of the provided service is very important. The article is focused on the evaluation of the outcomes from the primary research concerning the service quality performed by the urban public transport companies in the Hradec-Pardubice residential agglomeration. The goal lies in identifying gaps in service quality. The method used in this article is representative primary research. The primary research was carried out in the form of structured personal interviews with a representative sample of respondents. Selected statistical methods were used to evaluate the data. The results are discussed in the context of published research studies. Research in this article found that respondents are more satisfied with the quality of services performed by the urban public transport companies, but the perception of individual service quality factors varies from one user group to another. The research also confirms a different perceptions regarding customer care and comfort by different age groups of respondents. The article implies that public transport companies should pay attention to setting fare prices for different groups of passengers.

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The freight transport performance is growing. The transport sector is also one of the largest producers of emissions. This must be reflected not only by production companies but also by other stakeholders. The issue of transport emissions is particularly important for city residents, so today the concept of sustainable city logistics is emphasized. Companies should deal with the amount of produced emissions. The use of emission calculators would support operational, tactical and strategic business decision-making. The aim of this article is to analyse the approaches used in available free calculators of emission arising from the freight transport. The focus was on the transport modes that calculators include, input data, output data and methodologies used to calculate emissions. The method of systematic review was used to search analysed freight transport emissions calculators. The method of content analysis was used to analyse inputs, outputs and freight transport emissions calculator’s methodologies. The method of qualitative comparative analysis was used to analyse and compare the freight transport emissions calculators.

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European rail transport policy aims to create a single railway area. European Union (EU) issues, for this purpose, sets of regulations and directives. Individual countries are involved in its implementation according to their capabilities. The aim of this article is to examine the current state of interoperability in the EU, especially in the Czech Republic, and to compare selected mobile applications regarding the possibility of unifying their design of mobile applications. A systematic literature research review methodology was used. The sources of information were mainly the scientific database Web of Science and the database of EU documents EUR-Lex. When examining one of the main parameters—the use of mobile networks—it was found that all of the selected applications use public mobile networks, none of them uses the Global System for Mobile Communications–Railway (GSM–R) network. This finding confirmed the theoretical assumption that this network is not currently ready for more or less massive operation of mobile applications. The possibility of using the next generation railway mobile network is open for discussion as one of the next steps to ensure interoperability in telematics applications.