Developments in measurement for order processing and customer service are presently under development. In order to guide Small and Medium-sized Enterprises (SMEs) from their current state of capabilities to their ideal future state, encouraging measurements for order processing and customer service is essential. Customer demand initiates the supply chain and fulfilling that need in a timely and accurate manner is the first step in delivering excellent service to customers. Today, the software industry uses a method known as the Software Development Life Cycle (SDLC) to plan, create, and test new software. In this paper, the order fulfilment process and well as the Order Fulfillment Information System (OFIS) development has been discussed and postulated to need a data source to guide future iterations. Therefore, firms who have a need for such information systems have been polled to collect data about their business operations as a source of data for development. In this paper, the Order Fulfillment Information System (OFIS) is discussed and designed using Unified Modeling Language (UML) based on the previously specified business processes.