declared the Covid-19 pandemic. It was the beginning of unforeseen crises which effect on organizations would shortly be felt on a global scale. Restriction of movement orders enacted in many jurisdictions made it necessary for organizations to rely on Information and Communication Technology (ICT) to carry on business operations. The Covid-19 era highlights the impact of the digital divide. I.e., the inequalities in access to ICT technology globally (Lai &Widmar, 2021). Many organizations attempt to cope with the pandemic crises in diverse ways, with most organizations having to work with fewer employees and adjust to new working methods and work arrangements. Unlike some other crises periods that have lesser durations, the prolonged nature of the Covid-19 pandemic suggests a greater possibility that some of the working methods and work arrangements adopted during the crises will continue in the post-Covid-19 era.While most organizations experienced a decline in business operation, leading to huge losses and closure for some, others experienced exponential growth and prosperity. The organizations with adept and innovative leaders and preexisting ICT readiness fare better than the others in their industry (Khanal et al., 2021). They are enabled to carry on with their operations, reach out to customers, and engage with other stakeholders during the Covid-19 pandemic. Further, the effects of the Covid-19 pandemic vary across industries. For instance, while the hospitality and tourism sector were generally more negatively affected when compared to other business sectors (Hu et al., 2020), the producers of face masks and hand sanitizers gained increased relevance.As a consequence of the challenges arising from the pandemic crisis, it became necessary for organizations to adapt in response to the dictates of the environment. Organizations had to innovate leveraging on their existing assets, knowledge, and resources, i.e., exploitation, while experimenting and exploring new ways to adapt to the changes in their environment. Exploitation which entails improving on existing efficiencies, provides organizations cost viable ways to respond to challenges. It, however, makes it difficult for the organization to adapt to its environment. It is thus essential for organizations to explore new options to remain relevant in the future (Khanal et al., 2021).Further, due to the Covid-19 pandemic, dispersed teams enabled by technological advancement have become necessary and broader spread. Many organizational leaders and employees who interacted only face-to-face before the pandemic crisis now have to manage dispersed workgroups with no prior experience. As a result, coordination and knowledge management among members of organizations have become very difficult and challenging (Fang et al., 2021). Members of organizations found it challenging to achieve shared understanding due to a lack of common workspace.Furthermore, communication is one of the most effective coordination tools, and communication during a crisis is critical and ...