Small and Medium sized Businesses (SMBs) make up majority of employment in Africa (around 80%). Understanding the digital transformation that SMBs in Africa went through during the pandemic can play an important role in uncovering how to build solutions that better support the African business and African worker. In this paper we report on findings from a qualitative study with 40 SMBs in Kenya. The study aimed to understand the lived experience of digital transformation, the impacts of COVID-19 on their businesses, and how they responded to such impacts using technology. We found that COVID-prompted digital transformation was reactive and opportunistic, plus social and collective. Moreover, the socialness of business goes way beyond digital transformation, and influences how SMBs in Kenya start, develop and are sustained. In illustrating this, we offer a lens to understanding work and workers of SMBs in Kenya and similar contexts across the globe.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.