AbstrakTujuan penelitian ini untuk mengetahui bagaimana Metode Service Quality bisa digunakan untuk menganalisis dan memberikan solusi terhadap permasalahan Kualitas Pelayanan Publik di Kantor Kelurahan Tembong. Metode penelitian yang digunakan adalah metode penelitian Kualitatif dan ditunjang oleh data-data kuantitatif, digunakan juga metode SERVQUAL yang terdiri dari 5 dimensi untuk menganalisis kualitas pelayanan publik di kantor Kelurahan Tembong. Hasil penelitian berdasarkan indikator dalam analisis pelayanan publik di Kantor Kelurahan Tembong, dimensi yang belum berjalan dengan baik yaitu (1) Tangible, kurangnya fasilitas kantor untuk menunjang kegiatan pelayanan (2) Reliability, kurangnya pegawai profesional yang dapat diandalkan (3) Assurance, lambatnya pelayanan yang diberikan (4) Emphaty, aparatur kelurahan yang kurang ramah dan sopan.Kata kunci: Tangible, Reliability, Assurance, dan Emphaty.AbstractThe purpose of this study was to find out how the Service Quality Method can be used to analyze and provide solutions to problems of Public Service Quality at the Tembong Village Office. The research method used is qualitative and supported by quantitative data, also used the SERVQUAL method, which consists of 5 dimensions to analyze the quality of public services in the Tembong District Administrate Office. The results of the study were the data based on indicators in the analysis of public services at the Tembong District Administrate Office. The dimensions that had not gone well, namely (1) Tangible, lack of office facilities to support service activities (2) Reliability, lack of reliable, professional employees (3) Assurance, slow service has given (4) Empathy, a village official who was not friendly and polite.Keywords: Tangible, Reliability, Assurance, and Empathy.

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The Walantaka District Office is one of the sub-districts in the city of Serang. Quality human resources are very important to achieve the goal. In addition, the work environment and motivation are important for agencies to achieve organizational goals. The purpose of this study was to determine the effect of work environment and motivation on employee performance. This type of research uses quantitative. The population of Walantak sub-district employees. The sample used is the saturated sample technique. The sample in this study were all employees of the Walantaka sub-district totaling 30 people. Data processing using SPSS 26 software. Hypothesis testing was carried out by descriptive statistical tests, validity and reliability tests, classical assumption tests, multiple linear regression tests, correlation coefficient analysis, coefficient of determination analysis and statistical hypothesis testing T test and F test. The results obtained from this study that the work environment affects employee performance while motivation does not affect employee performance, and simultaneously work environment and motivation affect employee performance

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This research uses qualitative research methods. The type of research is field research with a descriptive approach, the Data collection techniques through observation, interviews and documentation. Data analysis techniques are analyzed before the field and data analysis in the area with the stages of reducing data, presenting data and drawing conclusions. The results have shown that there are three types of survival strategies that can carry out, namely: 1) active strategies, improving the quality of goods and services, the presence of family members who help work, and increasing hours of work, 2) passive strategies, namely by reducing stock items, by reducing the number of employees, 3) network strategy, by building good relationships with buyers, leaving goods in the nearest stands, and doing online business online