The purpose of this study is to find out the effect of transportation quality, time distribution, and work safety on the satisfaction of non-military state defense participants in “Jayakarta” Military Command (Komando Daerah Militer Jayakarta / KODAM Jaya) in 2019. The main problems found were the quality of transportation, in this case TNI-AD trucks, which are expected to receive proper attention and care; late distribution in the process; work safety related to the vehicles’ condition; and lack of supervision of non-military state defense participants. Structural Equation Modeling (SEM) method and variance-based Smart PLS was used to test the hypothesis. Respondents were non-military state defense participants in ”Jayakarta” Main Regiment Unit with a total sample of 100 people. Based on the results of the study, work safety is able to mediate the quality of transportation and time distribution to the non-military state defense participants’ satisfaction. The key findings are the lack of transportation facilities and infrastructure, time distribution that does not run based on the schedule and limited number of medical personnel on work safety equipment during non-military state defense training.

Halim Perdana Kusuma International Airport is integrated with the development of National Economic Zones, which is included in the implementation of Master Plan for the Acceleration and Expansion of Indonesian Economic Development in Java and Sumatra islands. The operation of Halim Perdana Kusuma Airport is expected to become a locomotive for the economy of its surrounding regions because its presence will encourage the emergence of new centers of growth and economic activities. The operation of Halim Perdana Kusuma airport signifies the seriousness of the Indonesian government in preparing the accelerated development of national connectivity and supporting infrastructures in order to support the trade connectivity and it is projected to be national and regional aviation hub. Service is an act, performance appearance, intangible and it quickly disappears, which can only be consumed but can not be held, where customers can participate more actively in the process of consuming it. Assessment by customers on the performance of service providers will greatly influence the passenger satisfacti. If the passengers with a high level of importance or expectations find the airport performance comparable with their hope, thus it gives satisfaction to the passengers. Passenger satisfaction will have a positive impact on the airport, by which the airport sales volume will likely increase if the passengers' past experience as well as its word of mouth are positive.

Halim Perdana Kusuma International Airport, which is integrated with the development of National Economic Zones, is included in the implementation of Master Plan for the Acceleration and Expansion of Indonesian Economic Development in Java and Sumatra islands. The operation of Halim Perdana Kusuma Airport is expected to become a locomotive for the economy of its surrounding regions. Therefore, its presence will encourage the emergence of centers of growth and new economic activities. The operation of Halim Perdana Kusuma airport signiies the seriousness of the Indonesian government in preparing the accelerated development of national connectivity and supporting infrastructures in order to support the trade connectivity and the projected national and regional aviation hub. Service is an act, performance appearance, intangible and it quickly disappears, which can only be consumed but can not be held, where customers can participate more actively in the process of consuming it. In this case, customer assessment on the performance ofservice providers will greatly inluence the passenger satisfaction, in which passengers who have a level of importance or high expectations here to get performance comparable airports of giving the passenger satisfaction. Passenger satisfaction will have a positive impact on the airport, while the airport sales volume will likely increase if the passengers' past experience as well as its word of mouth are positive.

This study discusses YAJASI's Operational Performance as one of the pioneer flight operators in Papua, as a basis for supporting pioneer aviation operations in the rural areas of Papua. This research uses qualitative method with descriptive analytic technique. The presence of YAJASI supports the community development program as one of the providers of air transportation services to provide convenience and fluency in community development efforts in the rural areas of Papua. YAJASI's aviation performance effort outlines the needs of air transportation and conducts medical help to evacuate people in the depths. To achieve the objectives expected by Yayasan Jasa Aviasi Indonesia (YAJASI), it is necessary to pay attention to the recruitment of prospective national candidates for aviators, aircraft maintenance technicians and avionics. This can be supported by training programs for national personnel who have met the screening and recruitment requirements. In addition, it is necessary to provide aircraft as an operational support to meet the demand for air transport services