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People with disabilities are found to be severely affected by barriers in websites and other web services. This paper aims to study the web accessibility issues in Mozambique and to review the factors that contribute to it. The case study is based on results from 2 perspectives: first, automatic evaluation of five prominent national websites, and second through fieldwork, interviewing and interacting with web developers in Mozambique. The study found that none of the websites are WCAG 2.1 compatible and the web developers, in general, do not consider web accessibility in their products and services. The underlying factors responsible for web inaccessibility are found out to be extrinsic.