Knowledge managers need to select which knowledge management tool to use for any given problem and problem environment. The graphical tool, named the "House of Knowledge Management Tool Selection" is proposed, based on the House of Quality Matrix used in the quality function deployment methodology. A simple case study is described that acts as a proof of concept to show the House of Knowledge Management Tool Selection can systematically evaluate potential tools to solve a knowledge management problem.To help identify the tools to populate the house, an examination was undertaken of how knowledge management tools had previously been listed and classified, but these existing classifications were found to be of little help. No classification existed that categorised the tools in terms of the knowledge problems they helped resolve, yet this classification would seem more useful for knowledge managers.To meet this need, knowledge problems were divided into ten subtypes and the knowledge management tools where then categorised according to their effectiveness at solving each subtype. This new classification was flexible enough to include all types of knowledge management tools and could also change with each problem environment. It was found to give a greater understanding of the knowledge management tools in the context of a particular knowledge problem and it could therefore help populate the house tool.The House of Knowledge Management Tool Selection is a promising development of a tool that should be able to become an essential part of a manager's decision making toolkit.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Copyright © 2025 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.