Abstract. The analysis of methods for converting customer requirements into optimal technical characteristics of the product was made, a conclusion was made about the applicability of the methodology for the deployment of quality functions. Deficiencies in methodology have been identified and a decision has been made about the need to apply the principles of the method of analyzing hierarchies and expert assessments within the methodology of the deployment of quality functions. Presented organizationalmethodical provision of the process for identifying the technical product characteristics for the purpose of optimization of process scoping studies. The technique of identification of technical characteristics of a product is offered. Expert groups were identified in the context of the processes stages of identifying technical characteristics of the product, principles for the formation of priority matrices were recognized. Reviewed the application of techniques based decision support system with three-level data store.

The article states that today in industry 4.0 are widely used automated and computerized control systems of industrial processes of the enterprise. It is stated that one of the types of such systems are MES-systems. The most popular MES-systems are presented, and it is revealed that the use of such systems in the service of the quality of the enterprise will improve the competitiveness of the enterprise. It is specified that the MES-system “FOBOS” is suitable for implementation in departments of quality service of the enterprise, the main advantages and opportunities of this MES-system are described. The article suggested that in order to exclude the possibility of unauthorized access to the MES-system, it is necessary to introduce an information security system. The main ways to ensure the security of data contained in the system are indicated. In conclusion, it is emphasized that the use of optimization and automation of the enterprise is an important step in the context of the transition to industry 4.0.

To date, the current issue in the global economy is its digital transformation. Modern digital technology in the process and product activities of the company implies the introduction of CALS-technologies, PLM, MES, ERP systems, and the interaction between agents opens the possibility of creating a virtual enterprise. The main difficulties are in the non-digital culture of enterprises, in the conservatism of people, their desire to preserve the status quo. The task of creating optimal organizational structures and a CALS system can only be solved under the conditions of a specific virtual enterprise.