This article presents personality assessment as valuable in expediting favorable outcomes in mental health service delivery. The unique role of the examining psychologist is discussed with respect to assessment paradigms, behavior sampling, and eliciting patient "ownership" of solutions. Solutionoriented therapy is presented as promoting client adaptiveness from a customer-oriented point of view. A consultation-feedback model is described, which integrated these themes. Several case examples are offered to illustrate identified principles.

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This article outlines a few significant similarities between a form of time‐limited therapy developed by the author and his colleagues and the principles of quality improvement and quality management. A few of the most pertinent components of their approach to providing more effective care are described.

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