No abstract

The implementation of specialized software in the business supports the processes related to production and employees' activities, and those providing quick access to the necessary information between branches. The need for better business management and closer interaction with customers via the internet underpins the modern CRM systems development. Detailed research of existing CRM systems has established the necessity to design and implement a modern system specialized for the needs of agricultural machinery users in Bulgaria. The report presents a CRM system developed to facilitate information exchange, rapid customer service, synchronization of activities in order to increase agricultural machinery sales with better marketing.

Abstract-The constantly growing data volume at the companies along with the necessity for finding information for the shortest possible time span involves methods of information search different from the ones conventionally used. The semantic technologies, developed in the late 90s and the beginning of the new century, are viewed as a new generation of databases and as text analyzing technologies. The present paper deals with researching the opportunities and examining the advantages of applying the semantic web technologies and the linked data for online newspapers. Besides, a RDF-based ontology for the purposes of a system for study and evaluation of online editions of regional daily newspapers is proposed. SPARQL endpoint is implemented to access the RDF data.

The main focus of attention in this paper is the access to websites of leading regional, national and world museums. Their accessibility from desktop and mobile devices is hereby evaluated. The paper covers a detailed analysis of the mobile operating systems, their market share in Bulgaria and the opportunities they offer to the users. The need for contemporary cultural and historical heritage websites which maintain lighter but fully-functioning mobile versions, facilitating and making their access from portable devices easier, is also wellgrounded here.