PurposeThe process of institutionalizing police reform has been relatively ignored in the policing literature. Owing to this, there is no established framework for institutionalizing police reform. This article seeks to add to the knowledge regarding the institutionalization of police reform by presenting the results from a study that examined the institutionalization of problem‐oriented policing (POP) in the CMPD.Design/methodology/approachThe research was guided by the limited amount of organizational change in policing research and the limited amount of organizational development literature pertaining to institutionalization. The research utilized captain interviews and rank‐and‐file surveys to determine officer knowledge, behaviors, and attitudes towards POP in the CMPD. The CMPD's policies, procedures, and practices pertaining to POP were also outlined.FindingsIt was found that POP has become institutionalized in the CMPD. POP principles are evident in the captain's culture, rank‐and‐file's culture, and the policy and procedure of the CMPD.Practical implicationsThe study puts forth a framework for assessing and institutionalizing police reform that other departments can test and utilize in their efforts to institutionalize police reform.Originality/valueThe paper is one of the first to examine the institutionalization process of police reform. A framework is put forth to assess and aid in other police departments' efforts to institutionalize police reforms.

No abstract