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The development of information technology creates a new way of many aspects in life. Innovations in this technology affect toward business environment, especially banking, which makes the business run dynamically. All of the transaction of a bank will be processed easily with the presence of computer. A bank needs all of the changes in order to compete with competitors, and that includes changes in information technology. The more expanding and complex facilities applied in a bank, the more complex and diverse technology adopted by a bank. The implementation of technology information in banking is not simple, it needs a long term planning and maintenance system so that all of the technology information facilities could run well and give a significant impact. Technology monitoring or benchmarking is one of the options that is taken by a bank to maintain its existence in facing the tight competition. To create technology innovation in banking need a monitoring technology method that is named TW-CI. This method is used to fulfill business needs in facing a competition to get and choose information that can be used to support a decision, so that the innovation applied by a bank is efficient and finally give an added value and also create entanglement between a bank and its consumer.

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The purpose of this research is to verify and estimate the correlation of Quality Service, that consist of Tangible, Reliability, Responsiveness, Assurance, Empathy, and Organizational Culture, that consist of Power Distance Index (PDI), Individualism Index, Masculinity Index, Uncertainty Avoidance Index (UAI) againstIncident Management’s Accuracy of Inconvenience Investigation, to identify dominant indicator of Quality Service variable and to identify dominant indicator of Organizational Culture Variable. This research use a quantitative descriptive approaching with the questioner as a primary data and literature comparation as asecondary data, and is a non-experimentally research. The model is developed, in this research is consist of two hypotheses that are examined by The Structural Equation Model (SEM) method using Lisrel 8.80 as an analysis tool. The sample that is used in this research is to the tune of 287 respondents from the Ministry of Finance with random sampling technique. The result of this research, based on fit model, obtain that all of the tvalue indicator of exogen variable are greater than ttable (N=287; α=0.05) as much as 1.97. In conclusion, this research isclearly state that H0 is reected and H1 is accepted, which means there is a significant correlation between Quality Service and Organizational Culture against Investigation Accuracy simultaneously. (TF).