An in-depth study of wait times in queues has become a factor of the banks' full interest for service improvements and reduced operating costs. When the demand is greater than the capacity offered the queue is formed, that is, queuing system is any process where a distinct group waits for a service. When there is adequate management, customer waiting time can be minimized, resulting in customer satisfaction and hence higher profitability. In view of this, the present work proposes a study of the flow of clients in an agency banking in the southern state of Rio de Janeiro. This work uses the qualitative and quantitative approach. The research is classified as descriptive, explanatory, bibliographical and case study. This work also presents the main concepts about simulation, modeling, specifically, in the Arena software, and describes the method of how the data were obtained for the construction of the model. The model simulates the capacity rate, number of customers in the queue, time of service and waiting time at which the customer can be subject at the agency banking. With such a study, we can analyze the behavior of queues in the system and thus propose improvements in order to guarantee the best scenario for both organization and customer satisfaction.

The offer of business process modeling methodologies is very extensive, making it difficult for BPM scholars to make a sustained choice. In this context, this paper aims to present the main modeling methodologies, with applications, examples and comparisons. Approach: A systematic bibliographic survey and a comparative analysis of these notations used in the implementation of BPM projects were carried out. Findings: According to the bibliometric analysis, the business process modeling notations most portrayed in the works surveyed are: BPMN, UML, EPC e IDEF. From the construction of a consistent overview that allows the comparative analysis of the methodologies, in order to select the one that best suits its specificities it can be verified that, although they share the same objective, each notation has its specific characteristics. Originnality/Value: This study has the main purpose of providing a basis for the adequate indication of the application of studies in the area, in particular those for papers, dissertations and theses.

The offer of business process modeling methodologies is quite extensive, making it difficult for scholars in the BPM area to choose properly. In this context, this paper has the objective to present the main modeling methodologies, with applications, examples and comparisons. A systematic bibliographic survey and the comparative analysis of these notations used in the implementation of BPM projects have been carried out. According to the bibliometric analysis, the modeling notations of the business process most portrayed in the works surveyed are: BPMN, UML, EPC and IDEF. From the construction of a consistent overview that allows the comparative analysis of the methodologies, in order to select the one that suits better its specificities it can be verified that, although they share the same objective, each notation has its specific characteristics. This study has the main purpose of providing a basis for the adequate indication of the application of studies in the field, especially those destined for papers, dissertations and theses.

Science and Technology Parks (STPs) are of great importance in the business context of the region in which they carry out their activity. They are one of the main mechanisms of public and private initiatives for the promotion of research, development and innovation and transfer of technology. The main purpose of this type of institution is not a purely economic but also sociocultural benefit, which makes them an adequate investment from the point of view of public institutions. They promote the creation of companies and agreements with universities and research centers, generate jobs and attract technology-based companies. Therefore, they require a detailed assessment to understand their operation and generate action plans and models that new parks or those that are still in the early stages of growth may follow. Thus, this study focuses on identifying the main Critical Success Factors (CSFs) for STPs from a literature review and evaluating the importance of the main variables that appear in the literature on the advancement of STPs to group them according to its operational characteristics.

This work analyzes the recycling process of the PET bottle in a company located in Campos dos Goytacazes, -a northern city in the state of Rio de Janeiro, from the concept of reverse logistics. It was sought, through qualitative research with the company to know the process of recycling the PET bottle and its understanding as a contribution to the environmental issue. Visits were made to the company for a period of one month, alternating times during work hours, observing since the arrival of the material collected in the streets until the end of the recycling process, together with the visits carried out was applied a questionnaire with the company's employees in order to measure their understanding of the recycling process. It was develope d the process flowchart and the mapping, aiming to allow not only to know the sequence of the process developed, but also to analyze it in terms of strengths and weaknesses. After data collection, it was verified that, with regard to the production process, the employees performed their tasks empirically, knowing only the stage of the process by which they were responsible, and they and the company had no formal procedure to demonstrate the sequential steps involved in the recycling process.