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Purpose -Studies with a user approach in a public service context are still rare, making the contribution of this study worthwhile. This paper aims to present a case of facilitating innovativeness by involving stakeholder groups in the development of service production in the public sector. The case is related to the provision of housing and well-being services to ageing people. The study proposes focusing on the front-end stage of an innovation process: the ideation phase in a virtual idea generation environment, in which fruitful and fresh ideas that are based on customers' needs are sought for in order to support the innovation process. Design/methodology/approach -A constructive research approach is applied in this study. Central theoretical building blocks are provided by the extended SECI model as presented by Uotila, Melkas and Harmaakorpi, Amabile's componential theory of creativity and Burt's and Granovetter's arguments regarding structural holes and weak ties. Findings -Based on the evaluation, it can be argued that the open innovation model and particularly the inclusion of external information and knowledge from potential service users generated, despite some shortcomings, new insights and added to the value of the development process. Originality/value -The paper proposes a model that can be utilized in facilitating the novelty value of presented ideas in the front end of the innovation process and also critically discusses the challenges of the applied model, especially from the point of view of the brokering function needed during the process.

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This study focuses on the importance of eco-innovation in regional innovation strategy and policy development. It is conducted to get an in-depth understanding and learning about eco-innovation at the regional level and to draw some principles that are important in creating and aligning the ecoinnovation strategy model to regional innovation strategy. The study highlights the new eco-innovation strategy model called SAMPO which was created and developed through a series of multi-stakeholder consultations which embodied the strengthening of the region's expertise-learning and knowledgegenerating environment, design and innovation. These three areas of regional expertise are translated in the SAMPO model as three spearheads of innovation activities categorized as practicebased innovation, eco-design and sustainable innovation. Some principles are derived from the creation of the SAMPO model and put forward as strategic learning points in regional innovation strategy. The SAMPO model as positively acknowledged by the Päijät-Häme Regional Council, business clusters, research institutes and academic organizations may serve as a new framework that is useful in formulating and recreating eco-innovation policy in the region.