PurposeThe purpose of this study is to introduce a framework for developing a maintenance strategic plan that links the maintenance function with the corporate strategy and integrates it with other functional areas. Within the proposed framework, a systematic process for maintenance strategic planning is described and key success factors that need special attention are identified.Design/methodology/approachAn analytical methodology is adopted to develop a systematic approach for implementing the frameworkFindingsThe study finds that the involvement of major stakeholders as well as top management commitment is essential for the successful development of a maintenance strategic plan. The process of development of the strategic plan in maintenance differs from other areas because of its intangible benefits to the organization and special type of stakeholders. More emphasis should be put into handling senior management and other partners within the organization.Practical implicationsSenior maintenance managers and strategy developers may benefit from this study in developing their own plans. The process of developing the plan is well explained in a systematic manner that will drive the developers throughout the whole process.Originality/valueThe literature of strategic management and strategic issues in maintenance is summarized to set the foundation for the framework and to enrich the process of strategic planning with alternative strategies for different issues that will help in selecting the most appropriate strategy. The value of the paper is in its framework that puts elements of strategic planning together in an integrated framework.

PurposeThe purpose of this paper is to demonstrate the use of two general purpose decision‐making techniques in selecting the most appropriate maintenance strategy for organizations with critical production requirements.Design/methodology/approachThe Analytical Hierarchical Process (AHP) and the Analytical Network Process (ANP) are used for the selection of the most appropriate maintenance strategy in a local newspaper printing facility in Turkey.FindingsThe two methods were shown to be effective in choosing a strategy for maintaining the printing machines. The two methods resulted in almost the same results. Both methods take into account the specific requirements of the organization through its own available expertise.Practical implicationsThe techniques demonstrated in this paper can be used by all types of organizations for selecting and adopting maintenance strategies that have higher impact on maintenance performance and hence overall business productivity. The two methods are explained in a step‐by‐step approach for easier adaptation by practitioners in all types of organizations.Originality/valueThe value of the paper is in applying AHP and ANP decision‐making methodologies in maintenance strategy selection. These two methods are not very common in the area of maintenance, and hence add to the pool of techniques utilized in selecting maintenance strategies.

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Measuring the performance of academic departments received little attention compared to other industries due to their complex nature and difficulty to measure their outputs. However, measures of performance are needed to asses whether they meet their set objectives and foster an environment of continuous improvement. The objective of this paper is to develop a performance measurement system for educational institutions. It outlines the properties of adequate performance measures and the steps for developing such measures in educational environment. Inputs and outputs for academic departments are considered as well as processes.

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