The needs for effective and efficient public transportation services are crucial to attract more people to use public transport, hence overcoming the issue of traffic congestion. Public transportation in Malaysia, including KTM Komuter, also facing various challenges, hence cannot offer the quality of services desired by passengers. This study aims to investigate the user perceptions towards KTM Komuter services. A survey conducted among the users during the weekdays and weekends. Findings showed three areas of their greatest concerns included services frequency, adherence to schedule and delays. Further, this paper highlighted KTM Komuter services that necessary and needed improvement.

A parking utilization survey was administered to examine the parking usage at three selected park and ride facilities along the Kelana Jaya LRT Line and Putrajaya Public transportation terminal (Putrajaya Sentral). This study also analyses the existing parking supply and its physical conditions through a parking space inventory survey at the three selected facilities. Parking characteristics such as parking occupancy, parking accumulation, parking turnover and parking duration at each facility were also examined. Findings showed that overall parking utilization pattern was generally high with the occupancy rate of more than 85% (Terminal Putra station) and more than 92% (Kelana Jaya station). However, the Putrajaya Sentral park and ride facility recorded low occupancy rate at multi-storey parking (below 50%) but high occupancy rate at surface parking (85%). Additionally, all park and ride stations were used by long-term parkers (more than 7 hours). The results from this study were found to be comparable with park and ride studies at Shah Alam and Seremban KTM stations and Washington. A high parking demand at the park and ride facility will, eventually, help to achieve the benefits of sustainable transportation. Finally, recommendations to improve parking supply to meet increase in parking demand and conclusions are also drawn.

In facing the challenges of urban traffic congestion, when people are becoming more dependent on private vehicles, public transportation services should be functioning effectively as attractive alternative modes. This research evaluates how rail public transport users perceive day to day quality of the provided services. The study investigates commuters‟ satisfaction levels of various trip making aspects on board KTM Komuter trains, a commuter services operated by the company Keretapi Tanah Melayu Berhad (KTMB), a heavy rail operator in Kuala Lumpur, Malaysia. A systematic probabilistic sampling questionnaire survey was conducted among the users during the month of December 2011 until March 2012. A sample of 1000 questionnaire forms returned by respondents have been gathered for purposes of ascertaining the overall satisfaction level and analysis on selected aspects of the performance indicators. The results have shown that the majority of the respondents perceived KTM Komuter services to be below the levels that the users had expected, especially the non-adherence to published schedule and travel times, frequency or headways, capacity, the physical conditions of the rail coaches and the information on delays. Most of them expected better services to increase their satisfaction levels. Hence, it is concluded that for the rail public transportation to be sustainable and continuously relevant, the operator has to increase KTM Komuter‟s effectiveness and efficiency or the services have to in the least remain attractive to the existing users.

In facing the challenges of urban traffic congestion, when people are becoming more dependent on private vehicles, public transportation services should be functioning effectively as attractive alternative modes. This research evaluates how rail public transport users perceive day to day quality of the provided services. The study investigates commuters‟ satisfaction levels of various trip making aspects on board KTM Komuter trains, a commuter services operated by the company Keretapi Tanah Melayu Berhad (KTMB), a heavy rail operator in Kuala Lumpur, Malaysia. A systematic probabilistic sampling questionnaire survey was conducted among the users during the month of December 2011 until March 2012. A sample of 1000 questionnaire forms returned by respondents have been gathered for purposes of ascertaining the overall satisfaction level and analysis on selected aspects of the performance indicators. The results have shown that the majority of the respondents perceived KTM Komuter services to be below the levels that the users had expected, especially the non-adherence to published schedule and travel times, frequency or headways, capacity, the physical conditions of the rail coaches and the information on delays. Most of them expected better services to increase their satisfaction levels. Hence, it is concluded that for the rail public transportation to be sustainable and continuously relevant, the operator has to increase KTM Komuter‟s effectiveness and efficiency or the services have to in the least remain attractive to the existing users.

Public transport routes and services are the vital movement agents in urban areas. Amongst issues of public transport performances are waiting times and transfer penalties incurred during multi-modal journey undertakings. This study has applied regression analysis on prolonged waiting times in order to quantify passengers' tolerance to inconsistencies in train departure and arrival times. Some 1000 users of KTM Komuter services, in Kuala Lumpur, Malaysia have participated in this study. The regression analysis model which is being developed shows that high tolerance to waiting times has been persistent among many commuters of the rail services. Several independent variables including socio-demographic and rail services characteristics have been found to have influenced this high level of tolerance. Other models have also been developed for variation to tolerance to punctuality (time arriving), modified ticketing systems, delays time, changing frequency, increased safety elements, and convenience levels. The analysis results have shown that if these inefficiencies and inconsistencies are not addressed in a timely and systematic manner, public transport services will experience more dwindling numbers of passengers in the near future. The models developed, are deemed to be useful for the services operators and regulators since they are planning and developing various systems improvements in the coming years to encourage mode switching behaviours from private vehicles to public transport use.