The purpose of the contribution is to measure and evaluate the efficiency of communication tools on the principle of data envelopment analysis (DEA) in Slovak hotels. The first part of this contribution describes the importance of tourism in the conditions of the Slovak Republic and the theoretical and conceptual definition of the data envelopment analysis method, whose main objective is the evaluation of the effectiveness of decision-making units. The communication tools used in the communication between the Slovak hotels and their guests are used for the needs of the decision making units. Data on input and output variables were obtained from the Ministry of Transport and Construction of the Slovak Republic, the Union of Hotels and Restaurants of the Slovak Republic, and a marketing survey of the completed questionnaire forms. The second part of the contribution evaluates the effectiveness of the communication forms in question on the principle of the DEA method of input-oriented models in order to minimize expenses related to the realization of marketing communication in the hotel industry. Appropriate efficiency calculations for the communication tools in question were performed using the DEA Excel Solver, a simple application that uses the internal excellence solver to solve optimization tasks. Depending on the application of the DEA methods, effective and inefficient communication tools were identified, followed by a process leading to the optimization of the communication portfolio in the hotel industry.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
customersupport@researchsolutions.com
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Copyright © 2025 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.