In principle, prioritizing stakeholders’ satisfaction is the philosophy of all educational institutions including Sekolah Tinggi Farmasi Muhammadiyah located in Tangerang Banten. Quality services in high education are services that can meet the needs of students and their expectations. Thus, this study aims to determine the effect of service quality (reliability, responsiveness, empathy, guarantee, direct evidence (physical evidence) on the satisfaction of students who use services and facilities. In addition, this study also aims to determine the most influential dimensions of service quality in providing satisfaction to students. The samples were 24 people from all population of 460 students, where the research data was collected through questionnaires. Validity instruments were tested using the construct validity test and reliability instruments were tested using the Cronbach Alpha. SPSS Statistics 24.00 was employed to analyze frequency statistics. Hypothesis results that have been tested on the frequency table are 95% internal evidence evidence (a-5%). The results of the study show that the dimensions of reliability, responsiveness, assurance, empathy, and tangible have a positive effect on student satisfaction.

Salah satu alat yang dapat digunakan untuk penentuan premi berbasis risiko adalah teori kredibilitas. Pendekatan yang dapat digunakan salah satunya adalah dengan pendekatan akurasi terbaik Bühlmann-Straub. Artikel ini mengkaji model kredibilitas Bühlmann-Straub parametrik di mana data frekuensi klaim diasumsikan mengikuti distribusi Binomial Negatif-Lindley (NB-L). Penentuan parameter kredibilitas Bühlmann-Straub ditentukan menggunakan kaidah dasar dalam teori peluang. Dari kajian yang telah dilakukan diperoleh persamaan eksplisit untuk menentukan premi kredibilitas Bühlmann-Straub. Simulasi penerapan model pada data juga diberikan dengan mengasumsikan data mengikuti distribusi NB-L. Parameter distribusi NB-L diduga dengan menggunakan metode momen dan penduga maksimum likelihood. Dari simulasi yang dilakukan diperoleh bahwa data yang digunakan memiliki nilai faktor kredibilitas yang tinggi, sehingga data dapat dianggap sangat baik untuk menduga premi di masa mendatang.