This paper presents a model for measuring intellectual capital (IC) within small and medium-sized enterprises (SMEs) in correlation with the key factors for the successful implementation of knowledge management (KM). Most of the existing IC measurement models are intended to cover general aspects. The kernel of these models could be customized/extended to handle more specific aspects, like KM. The focus of this study is the integration between an IC measurement model and the key factors for successful implementing of KM. The paper identifies, analyses and compares IC elements that are relevant for SMEs and how they can be linked with the IC measurement methods for determining if a company is ready for KM. For this purpose, a general IC measurement model is taken as reference for the study.

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ResumenA pesar de los esfuerzos derivados de la legislación española y la cada vez mayor implantación de los sistemas de gestión de calidad en las empresas del sector de la construcción, siguen apareciendo defectos de distinta naturaleza y gravedad, lo que genera las consiguientes quejas y reclamaciones por parte del usuario final. Distintos factores de la planificación del control de calidad en los proyectos de edificación residencial en España son analizados en este trabajo. Para ello, después de identificar y clasificar los defectos más habituales, el trabajo se centra en analizar la etapa inicial de planificación del control de calidad. Con ese objetivo inicialmente se estudia el contenido de los modelos proporcionados por los Colegios Profesionales de Arquitectos a sus asociados. Posteriormente, a partir de una muestra representativa de proyectos de edificación residencial, se analiza y discute su aplicación en la práctica.Palabras clave: edificación; residencial; control; calidad; planificación Abstract Despite the legal efforts and the major increase in the implementation of quality management control systems in construction companies in Spain, serious deficiencies of different nature keep appearing, with the subsequent claims and complaints reported by the final user. This study analyses different factors in the planning of quality control in residential construction projects in Spain. After identifying and classifying the most common deficiencies, the study is focused on analyzing the first stage of the quality control planning. First, the content of models provided by the Professional Associations of Architects to their associates are studied. Afterwards, based on a representative sample of residential construction projects, its practical application is analyzed and discussed.

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