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The Business and Information Technologies (BIT) project at UCLA includes a survey aimed at providing a base line study of the impact of technology on business practice. The study documents the information technology driven changes that are occurring across a wide spectrum of industry sectors in the United States and Canada. Changes in the nature of the workplace, B2C relationships, the structure of business processes in terms of B2B relationships, technology adoption and globalization are observed. The results indicate that businesses are changing internally as well as in terms of their interactions with their customers and trading partners. As might be expected, the rate of change is perhaps not as rapid as might be suggested by the "high water mark" examples that are described in the popular business press. However, the changes are without question both pervasive and on-going.

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