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Purpose This paper aims to construct an assessment framework to establish a maturity model for Web Electronic Services offered at a local government level and investigate the maturity of Greek municipalities in the E-Government field, trying to correlate how this is affected by demographic variables. Design/methodology/approach An original assessment framework regarding municipal Electronic Services was created based on the literature review. The assessment framework was included in a methodological approach supported by the PROMETHEE II method, as well as by selected statistical methods. The framework and the methodological approach were applied in the case of Greek municipalities. Findings The analysis revealed the low maturity level of Greek municipalities in Electronic Services sector. The Greek case study indicated that the proposed framework and methodological approach could provide useful insights to municipalities for the improvement of its E-Government Web services based on their strategic preferences. Research limitations/implications The assessment took place only in Greece, assessing all the country's municipalities and conducting research only in the municipalities’ websites. The proposed methodology suggests that the PROMETHEE II multi-criteria decision analysis method can support the assessment of the maturity level of local government entities. Moreover, the combination of the PROMETHEE II–empowered assessment framework with demographic statistical analysis can assist orthological decision-making concerning future investments in Web Electronic Services. The methodology could be a good option for future research efforts (assessments) in municipalities, in Greece and worldwide. Practical implications The framework is both easy to use and fairly complete. The fact that the assessment was conducted in all the Greek municipalities makes it much more reliable, as it provides the whole picture. The suggested methodology which includes the proposed framework could be used in the cases of municipalities in other countries to assist future actions concerning the investment in Web Electronic Services. Originality/value This study provided a medium-size framework, being both complete and easy to use during the evaluation process of all the municipalities in Greece. In addition, the statistical analysis received data from a decision-making tool to execute the clustering (Cluster analysis is usually performed based on the raw data).

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Industry 4.0 is a fast growing concept which has started to gain ground over the last few years and strives to achieve a higher and more efficient production rate through the usage of automations. This concept is directly correlated with Business Process Management because its implementation concerns the improvement of business processes. Business Process Modeling is a tool of Business Process Management which can depict the processes of an organization in order to be elaborated and improved. For that reason models are widely used for the better understanding of processes and as a first step of new concepts insertion, such as Industry 4.0, in an organization. Hence, a comprehensive framework of a modeling architecture is essential for a company which desires the transition to new concepts according to its needs, its processes and its structure. In this paper, a complete architecture which proposed in a company activating in gas industry is presented including the appropriate models for the recording of business processes and how Industry 4.0 principles could be incorporated to them.