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Globalization has brought to institutions greater competitiveness and visibility to products and services, which means that consumers started to be more demanding and take advantage of the best references for establishing standards for their care. The banking industry fits in this context, and to remain competitive they seek new developed management procedures to better serve their customers. The objective of this study is to demonstrate to the theme fragment bank funding and resource loans management, with an emphasis on customer relationship, how to select a bibliographic portfolio and perform their bibliometrics, in order to highlight the most recognized scientific contributions on the subject. This work is characterized as exploratory-descriptive, of theoretical-illustrative nature, using ProKnow-C-Knowledge Development Process-Constructivist as an intervention tool. The bibliographic portfolio with 13 articles was generated by the development process; the Journal of Financial Economics showed the highest impact factor to scientific community at both bases, JCR and SJR. Bank, Risk and Lending Outcomes were the main appellant keywords and the most prominent authors were Hans Degryse with two articles in the portfolio, article of Bank Governance, Regulation and Risk Taking, written by Luc Laeven and highest scientific recognition of Ross Levine.

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Purpose: This study aims to identify and analyze the characteristics of international scientific research that addresses the segment of literature referring to port performance evaluation, in order to identify the existence of a theoretical alignment between the concept of performance evaluation, as an area of knowledge, and the practical application of port performance evaluation.Design/methodology: For the approach to the problem, this paper makes use of qualitative research, analyzing bibliographical portfolio characteristics related to port performance evaluation. An action research strategy was adopted, according to which the authors selected the bibliographical portfolio based on analysis and interpretation.

Over the last few decades, agricultural production has improved its productivity significantly. This improvement has notably focused on the genetic development of plants and on equipment technology. Nevertheless, its managers have not monitored this growth in the competitiveness of the sector. Based on this context, this study has a central question: how can performance evaluation, from its decision-making support perspective, improve the management process of an agricultural company? In order to answer this, the purpose of creating a decision-making model to support the management decisions of an agricultural company is taken into consideration. Seven strategic objectives were identified, operationalized by 57 performance indicators, for the levels of reference set by the decision maker; fourteen performance indicators are at a compromising level, showing the need for intervention. With the model created, it was possible to have a picture of this situation and provide a process to propose improvement actions.