Numerous projects are considered complex because of the number of stakeholders, the diversity of skills, and the uncertainty involved, requiring accurate information retrieval and management of the social interactions between different participants leading to efficient knowledge sharing. This paper reports the findings of an empirical study on knowledge sharing barriers and research and development (R&D) activities that occur in the context of complex project management. The study presents issues, difficulties, and practices acknowledged by project managers related to knowledge sharing and R&D (focused on activities that involve cooperation and collaboration). Particularly, we point out the following major knowledge sharing barriers: codification process, inadequate information technology, lack of initiative and strategy by the workers, and lack of time and resources. We also explained the following practices and issues regarding the collaborative R&D activities: information exchange and retrieval, communication barriers, interdependence of knowledge and skills, and different technical terminologies. We intend to contribute to the understanding of the work carried out in the context of complex projects to improve the management practices and the information technology platforms to support them.

Many organizations depend on the success of rapidly deployed, limited time frame and multipartner projects as an important element of their business strategies. Information management is regarded as a critical and upmost important issue, especially in projects. Complex projects require additional team collaboration and a consistent information management strategy to support the development of the project. This paper reports the findings of an exploratory study on information management barriers in complex projects, particularly focusing issues and difficulties recognized by project participants and managers. Our study intends to fill the gap in empirical research regarding this subject and to provide new insights for project managers of complex projects to devise more effective information management strategies and tools to set up and run information technology platforms. Copyright © 2012 John Wiley & Sons, Ltd.