The analysis of incidents in rail transport shows that the main reason for this is erroneous human actions. In the system "a person -a technical system -a production environment" a person is the "weakest link", determining the reliability and safety of the system functioning. Most incidents on the railway infrastructure occur at the stage of its facilities operation because of relevant technological processes poor-quality implementation. The article presents a method for upgrading technological processes of railway infrastructure facilities operation, the implementation of which allows to identify the most critical technological processes and to reduce the influence of the human factor, thereby increasing the reliability and safety of the transportation process.

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