Technological innovation is a solution to problems that occur in response to current developments. All aspects of life are inseparable from technology and of course make the job easier. Likewise, with fields managed by the government, based on Law Number 25 of 2009 concerning Public Services, an innovation must be carried out. Based on the Republic of Indonesia Government Regulation Number 38 of 2017, Bandung City created an innovation regarding public services in the security sector by creating a Panic Button which is managed by Bandung Command Center. There are many precarious situations that occur around us, such as fire, domestic violence, theft, extortion, and the others. This can be prevented by making effectiveness of the Panic Button which functions as an emergency liaison device created in the Bandung City to solve security problems. Moreover, during the pandemic COVID-19, various things must be adapted to suit the needs of people. Therefore, a qualitative approach is implemented in this paper through a survey conducted to 100 citizen measure the effectiveness of Bandung Panic Button during the time of pandemic COVID19.