Numerous factors exist that may contribute to the unsuccessful completion of application software package implementation projects. The most significant contributor to application software package project failure lies in the misalignment of the organisations business processes with the functionality of the application software package. While various IT control frameworks that may assist in the implementation of application software packages are available, the question arises why industry still reports that the success rate of application software package implementation projects remains low. The purpose of this study was to examine the extent to which the Projects in Controlled Environment (PRINCE2) framework assists in the alignment of the organisations business processes with the functionality provided by the application software package implemented. This study investigated whether PRINCE2 addresses all the reasons for project failure. It identifies the shortcomings and weaknesses in PRINCE2 which may contribute to the misalignment between the business processes of the organisation and the functionality of the application software package implemented. The study recommends how these weaknesses identified in PRINCE2 can be addressed. By taking these recommendations into account when using PRINCE2 to implement application software packages, proper alignment between the organisations business processes and the functionality of the application software package may be achieved. This results in a more successful application software package implementation.

An application software package implementation is a complex endeavour, and as such it requires the proper understanding, evaluation and redefining of the current business processes to ensure that the implementation delivers on the objectives set at the start of the project. Numerous factors exist that may contribute to the unsuccessful implementation of application software packages. However, the most significant contributor to the failure of an application software package implementation lies in the misalignment of the organisation’s business processes with the functionality of the application software package. Misalignment is attributed to a gap that exists between the business processes of an organisation and what functionality the application software package has to offer to translate the business processes of an organisation into digital form when implementing and configuring an application software package. This gap is commonly referred to as the information technology (IT) gap. This study proposes to define and discuss the IT gap. Furthermore this study will make recommendations for aligning the business processes with the functionality of the application software package (addressing the IT gap). The end result of adopting these recommendations will be more successful application software package implementations.

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